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Head of Consumer Customer Success | Empowering the world to breathe better

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Do you get inspired by wowing customers and solving their problems? Would you like to work with technology and products that really make a difference in the world? Or perhaps you are driven by building something from scratch and see your visions play out? Are you motivated to build world-class customer success? This could be your opportunity as we are now looking for a Head of Consumer Customer Success at our Offices in the heart of Oslo. This is a crucial position to our future growth plans. As Airthings grows, so do our volume consumers. With more complexity in products, we need a great customers success unit that can handle the increase in customers and increase in complexity and take on new challenges.

Arbeidssted: Oslo

Søknadsfrist: Snarest

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Airthings—Our business & people

Empowering the World to breathe better

Airthings is a global tech company creating world-class air quality and radon monitors for people and businesses. Led by a team of experienced scientists, engineers, developers, and visionaries. Airthings is on a mission to ensure people around the world take control of their air quality through simple, sustainable, and accessible technology solutions – making radon and air quality solutions an essential and universal element for every building or home.

You will join a company really going places with huge international expansion plans. We have big goals, challenges, and learning opportunities. Our international environment has a focus on diversity and inclusion, and out of our 100+ employees, we (so far) have 29 different nationalities. And we want more! You will get to work with a group of people with high competence, that are fun, caring, and a bit “crazy.”

Key responsibilities:

This is what you will achieve in the next 12 months

  • You will identify and implement methods of scaling the customer base to 25x while still keeping that personal feel
  • You will work with our CS team to manage and improve our first-line support Team in Manila, Philippines
  • You will create and maintain an internal knowledge base and customer help center articles - the extension on our products
  • You will monitor, report on, and measure customer performance and analyze trends and needs
  • You will help build documentation and blog posts to proactively answer customer questions and enhance the user experience
  • You will support and handle second-line technical troubleshooting
  • You will distribute customer satisfaction surveys and reviews
  • You will always be an advisor and our voice of our customers

Key Qualifications & skills:

This is what we are looking for

  • 3+ years from similar roles
  • Experienced leadership experience by growing teams, set up and scale, and customer success consumer roles
  • Bachelors degree or above in related studies (technology, business, marketing, industrial economics)
  • Strong analytical skills
  • Great interest in technology
  • Consumer product/solutions experience

And this is what we believe will drive your success

  • You are a strong communicator and love to work in cross-functional teams
  • You have a great customer obsession
  • You love working in a multicultural environment
  • Leadership mentality/experience, and not afraid to tackle challenges that come your way

Perks & benefits:

  • Competitive pay and benefits, including pension and insurance
  • Annual KPI bonus
  • Stock options program that gives you the opportunity to invest in the company
  • Flexible work hours & a place where work-life balance is highly valued
  • An inclusive and safe work environment where diversity is embraced
  • Opportunities for continued growth and learning
  • Social events & fun – We work hard and play hard with regular social activities;
    • Weekly company-wide Friday lunch and get together
    • Monthly salary beers with quiz and fun
    • Company retreats like hiking mountains, skiing, and other activities
    • Regular holiday parties
    • Quarterly team-building activities
  • City center location, with one of the best canteens in town (Oslo)

What's next?

Thank you for your interest so far. Hopefully, you have been inspired to apply. If you would like further information prior to applying, please feel free to get in touch with our recruitment partner, Ann Hege Frøseth in AvantGarde Search. Ann Hege has a detailed prospect she happily send to you.
Mail: [email protected]
Phone: 4167878

We hope to hear from you and welcome you to Airthings, where we DARE, LOVE, and FOCUS

Apply now

Read more www.airthings.com

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